Exercise A page 78

You´ll hear 4 conversations. Not down what the problem is in each case and what action is to be taken.

PROBLEM.

1. Wrong size of computer paper and  no paper in stock.
2. Two orders separtly for the same goods.
3. Diferent quality in the items.
4. Color negatives missing.

ACTION TO BE TAKEN.

1. Refund 11.95
2. Send the order by TELEX friday afternoon.
3. Send the items that she order and give her a 20% less.
4. Give the right order to the