Exercise B page 76.

Decide what are you going to do:

1. Will you stick by Max's order, wich will upset the people you know at UNIFLEX SpA?
2. Uniplex's price is 7.5% lower than UNIFLEX´S. Or is it better to explain to Uniplex what has happened, apologize and cancel the order?
3. Will you phone or nrite to both firms? Or will you make  a personal visit to them while you´re in Italy next week?

In my personal opinion I would choose  number 3, because is very important to resolve problems face to face is it is possible, so I would visit them and explain the misunderstand.

Daniel SM.