Work in groups. Discuss these questions.
1. How do you, as a costumer, del with bad service or after-sales service?
If I receiveda bad service or after-sales bad service I would like to speak with the manager or send to him a letter.
2. Suppose someone complained about your services or after-sale service, how would you deal with this?
I´ll offerd an a opology and try to fix the situation sending them a discount certificate for their next purchase.
3. Does anyone in the group have any "horror stories" of
cases of particularly bad after-sales service?
I don´t really know, I´m sorry.
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