Work in pairs. Look at this extracts from 4 letters. Complete each sentence. Then decide what to write in your reply to each as if it was your fault in each case.
1. We are concerned that the order we placed by letter on 8 June may have not got lost in the post. could you please check the track order of the shipping and let us know.
2. The order has not yet arrived at our warehouse, even though we recived advice of shipping from you ten days ago. Would you mind to check at the shipping company our package.
3. According with your scale of charges the price of a single room with bath is 55 including tax. However, on cheking my account later I discovered that I was charged 69.50 per nigth. Will you please to refound me the different in to my bank account.
4. Our order was 80 boxes containing 144 items each. Each box we have opened so far contain only 100 items. Will you please send me the items that are missing.
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