Page 129. Part 1. Decide whether staments 1 to 10 are true or false according to the article. Page 130. Discuss these questions.

1. The writer is over forty years old.   F.
2. She gave up applying for jobs some time ago.  T
3. She has not had much experience of working for a living. T.
4. Employers think someone of her age is too expensice to employ. T
5. She needs a job so that she can support her family. T.
6. People don't get as angry about ageims as about other forms of discrimination.T.
7. Employers are looking for bringht, ambitions people of any age.F.
8. More mature employees would be valuable assets to many professions. T.
9. People on their thirties can't get jobs in goverment departments. F
10. She wants to "repay" the State for her university education. T.
--------------------------------------------------------------------------------
1.What would you do if you were in the same position as the writer? I would quit looking for a job and get in to financial program to create a business.

2. Do you know someone who is unlucky or unsuccessful in getting jobs? Yes I do.

3. Can you explain the reason for their lack of success?
Because he's on the same situation of the writer he's on his late thirties.

4. What could they do to improve their chances of success?
Searching for a different kind of job.

5. How does the law in your country discourage discrimination by employers?
Human Right doesn't take care of this specific situation as well they have to.

Page 127. Part C. Discuss these questions. Part A. 13.2 Applying for a job.

1. What are your views on Richard's scheme? Would you like to participate in such a scheme?
Not really, because I got a lot of expenses.

2. Would such a scheme succeed in the firm you work / have worked for? Why not?
No, because our salary is very low.

3.What do you thing so many of Virgin's cabin crew took advantage of the scheme?
Well, because they have more days to spend with their families.

4.Could this kind of scheme only succeed with youthful staff who hace few family responsabilities?
I think it could work also with older people too, because nowadays older people needs to work and work only for their needs.

5. How could you persuade people who have considerable working experience and are used to earning a certain wage that they should take a pay cut?
Tell them about free time to spend with their childrens and visit their families.

6. What do you thing of the following:
a) A four-day week. In the USA could be good for people with a few families because they will be have more time to hang it out.

b) A nine-day fortnight. The same for a four-day week, more free time but less paid.

c) Seasonable work. There some places like Cabo, where this is very often to hapened because people from other comunities of Mexico arrive  to work in the high season and when it's over they return to their hometown.
d) Job sharing. I think that this scheme Could work with students, working a few hours a day.
---------------------------------------------------------------------------------

1. What impression do you try to give in an application letter?
The best impression, because this is the way to have more oportunities to be hired.

2. Should an application letter be handwritten, typed or laser-printed?
In my opinion an application letter should be laser-printed, because is has better presentation.

3. How important is a well-presented CV or rèsume?
Like I said in my first answer with a well-presented CV you'll would have more opportunities to be hired.

4. Do you always tell the absolute truth in application letters?
Yes, because if you said something that you don`t know that could be take it like a dishonest person.

Page 126. Part B. Read the newspaper and find the answer.

1. What were the two reasons why Virgin Atlantic was considering redundancies?
Virgin Atlantic was considering redundancies because of the reccesion and beacuse they failure to acquire more fligth slots out of Heathrow airport.

2.What were the two things Richard Branson invited his staff to do?
He invited to take up to six months unpaid and leave and to participate in a job sharing scheme.

3. How many people volunteered to take unpaid leave?
450 volunteered people.

4. How did the long break affect the staff's attitude to their work?
They definitely seemed to enjoy work more.

5. Why is the scheme attractive to new recruits?
Beacuse working only for nine months still makes you a lot better off financially than you where before and social benefit to be achieved.

6. Is the scheme going to become permanent?
It's going to be permanent but not on the busy months of summer.

Unit 13 Jobs and careers page. 125 Exercise A

13.1 The ideal job?

A
B
C
D
• What would you enjoy about each of this jobs?

A. About lion tamer, Iwould like to enjoy working in a circus and traveling around the world.
B. Working as a stewardess I'll would really enjoy to travel aorund the world and meeting new people.
C.Working as a camera man I'll would enjoy to take some videos to a beutiful models and actress.
D.ooohh shut, working as a police man I'll would enjoy to make some peace to my hometown.

2.What would you dislike about each job? Why?

A. Working as a lion tamer I`ll would dislike to feed them because they can bite me.
B. As a stewardess I'll would dislike to take care of unpleasant people.
C. As a camera man I`ll would dislike to work extendent hours.
D. As a police I'll would dislike to see me in the mirrow with the uniform I HATE POLICE MEN!!!

3. What are the most important things for you in your work?
Job satisfaction, earing enough money, meeting people, having a pleaant co-workers / collegues, earing plenty of money and security.

4. If yo could choose any job in the world to do, what would it be? Why?
President hahahaha!!! they get all they want and pleanty of money for free  jajaj I`m just kidding, I'll would really enjoy to be a Manager Director of a world famous hotel, beacuse I'll like to take care good of huge business.!!!

Tks!

Excercise from page 118

How a computer works!!.

First to all you need to plug in the computer. The next thing you have to do is to turn on the monitor and then finally turn on the pcu.
Make sure you pluged all the cables right.
Oh, and by the way, don´t forget to choose your personal usser name and press your password.
Oh, and be careful not to have drinks near the keyboard or the monitor.
Ok, so is that clear? Okay !!!
Does that seem to make sense? Of course!
So there we are, Dou you have any question? No Sir, I don´t have any question! thanks!!
Excuseme. Could you show me how to get in to the business software? Sure I'll be a pleasure to show you one more time!!

I wonder if you could tell me how this scanner works? Of course let me explain you..!!
I´m sorry i didn't quite follow you there. Would you mind to explain me once again?
I'm sorry, What did you say that part was called? This is called a scanner.
If I've understood right or I'm doing something wrong? So is the basic idea that turn on the computer and get in to the business software?
You mean, that is only my password works on this computer? that's right!!!..

NACHOS TORTAS POSTER

Exercise C. page 97.

1. What is "the marketing mix"?

The marketing mix consists of the 4 P's providing to the costumer with the rigth product at the rigth price, presented in the most attractive way promotionand available in the easiest way place.

2.What is 'a product'?

A product is not just an assembled set of components: it is something customers buy to satisfy a need they felt they have. The image and the designaf the product are as important as its specification.

3.What is the 'price'?

The product must be priced so that it competes effectively with rival products in the same market.

4. What is 'promotion'?

The product is presented to the costumers through advertising (e.g. TV commercuals, radio spots, newspaper advertisements, posters), packaging (e.g. design, labels, materials), publicity, P.R. (public relations) and personal selling.

5. What is 'place'?

Your product must be avilable to costumers trough the most cost-effective channels of distribution. A cosumer product must be offred to end-ussers in suitable retail outlets, or available on hire purchase or by mail order.

6. What is meant by 'S.W.O.T.'?

A firm must be aware of its strengths, and weaknesses and the opportunities and threats it faces in the market place.

UNIT 10. Exercise A and B Page 96

Make  a list of seven products that are produced or provided in your city.
A.
1. Local brand or drink... Cabo Wabo tequila.
2. A grocery product ... Kellong, zucaritas, etc...
3. An industrial product...cars like VW, Nissan, etc...
4. A place or entertainment ... Cinemex, Cinepolis...
5. A public service... Telmex, Telcel...
6. An educstional service... UGC ...
7. Another well know local product... Tortillas 5 
estrellas, Tortillas de maiz perla, ...


B. 
-Which competition does each product face?
from 1 to 7: Tequila Herradura, lucky charm fron US, Toyota, Jetta..., Cinemex and Cinepolis are competition each other, public school. Tortillas Tia Rosa from maindland, tortillas el farito.


-What is the image of each product?
from 1 to 7: The Cabo Wabo logo, a tiger, WV own logo, like a film, an eagle with two heads, a corn ...


-What is the image of the company that produces it?
the same answer from last question also every body from cabo like it also to ours visitors.


-How strongly or weakly is each of the products marketed?
This brands and products are very tough on the market!!!


-Where is each product advertised?

These products are advertised on local radio, in newspapers and even some for television and the internet through social networking.

Exercise B. Page 89.

How much do you  know about you own city? Can you answer these questions:

-Where could a visitor go on a free day, or at the weekend?

On a free day a visitor could go to a traditional sunset dinner tour, also to a ATV ride to the Migriño beach or to the Candelaria Village.

-When are the museums and art galleries open?

The museum in Cabo San Lucas is open every day till 8pm.

Art galleries are located in Todos Santos an hour from Cabo and are open every day till 8 pm.

-How can a visitor get tickets for a concert or show?

Well to a concert it kind of difficult because we don´t have many but the visitor can get tickets with any concierge, also in the information booth located in every corner in downtow.

-When can a isitor rent a car?

Here in Cabo San Lucas are severall companies to rent a car, they are located all the way in to down tow also almost in any hotel.

In front of the PEMEX gas station in down town is National Car Rental.

-Which restaurants serve typical local dishes?

The typical dishes from Cabo are Fish and Shrimp tacos also the smoking marlin quesadillas, Los Claros restaurant has those in the menu.

Also the restaurant Las Delicias de la Abuela has  local dishes on the menu every day for breakfast and lunch.

-Where can a visitor buy local specialities to take home?

Almost every where! They can buy souvenirs in the flea market on the marina, in the mall, in walktmart too hahaha!!.

-Where does the bus to the airport leave from and how long does it        

take?

The  bus leave from Leon Cota Collins mall every hour,  every body can get the same bus on the street Leona Vicario and along the highway. The ride to the aiport by bus its about 60 minutes.

Also in the Wyndham Hotel the one is just to be Hotel el Tesoro has a shuttle to the airport every hour since 10.20am to 1.40 pm.

And your are always welcame to ride a cap too.

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                                                MY BOY IN THE FOX CANYON...!!!! 

THE ARCH OF CABO SAN LUCAS!!!

                          MY BOY AT  GRANDMA's HOUSE

9.2 Hotels and accomodation..page 87

A. If you have to make a reservation at a particular hotel you know of, you can just send them a fax to book a room.


example.


FAX from  Herry Meier
Acme International Geneva Switserland       +41227319191


To: Hotel Concorde, Toulouse, France.        +3361957876


Could I please book three single rooms with bath for the night of
Monday 1 April. We shall be arriving at approximately 20.00 hrs.


Please confirm by return.
Many thanks.


Vera Muller.


p.p. Harry Meier.


------------------------------------------------------------------------------

But if you requiere more information about the hotel. or if you

have a special requirements, you may need to telephone them...

You´ll hear Ms. Muller phoning the Hotel Concorde on behalf of 

Mr. Meier. Note down the answers to these questions about the call.

-Why did she phone insted of sending a fax?

She decided to call them because Mr. Meier has special requierements to the hotel and she need to change the accomodation.

-What information did she get from the hotel?

She get the prices for single and for a double room, also she may need to reserve 5 nights too. and she needs more than one single room, finally she get a bigger room for 12 persons, great view and a good deal and she book that one to Mr. Meier.

//////////////////////////////////////////////////////////////////////////////////


Have a good one every one  :)

Event for April 13. EXPO exercise 9.5 page 95

INVITATION FOR EVERYONE!!!!

We want to invite you to the next big Business Exposition about new products introduced to the market.

This exposition has been prepared by the 8° grade of  Tourism Degree.

This is going to be a competition  by teams.

!!!! The challenge is WHO IS GOING TO  BE THE BEST SELLER!!!!!!

OUR TEAM

"NACHOS TORTAS!!!..

TEAM MEMBERS

  JUAN, FELIX AND DANIEL...!!!!!

Come and enjoy us !!!!

We will appreciate all your support!!!!

We are ready to win!!!

Exercise 9.1 Did you have a good journey? A

A Look at this illustrations and discuss these question.


- What is each person doing? What  is gong to happen next?  
There's some people waiting to be pick up at the airport, some other are waiting people to pick up them and other lady just met someone.


-Have you ever been in any situations like shown?
Well once when I went to Tijuana I lost my suitcase.


-When was the last time you travelled to another country and What did you do there?
The last time I travelled to another country was two years ago I went to San Diego CA in the United States, so when I was there I went to many places and I went shopping also.
    

Exercise 9.3 "Organizing a Conference".

Good Afternoon.

My name is Daniel Sarris am a student of the university ugc Cabo San Lucas.

The reason for my letter is that we are organizing a conference on topics related to English language study at a university level because it is critical that new graduates in tourism and other degrees fluent in the language of the particularities of our tourist destination .


Conferences will be  from Friday March 22 until Monday March 25, 2011.

We have already your accomodation in the Hotel du Lac, there will be 30 doubles room and 10 singles.

Pleasae confirm your assistence as soon as possible.

Also we're going to need the tittle of your conference and a 100 words summary of your chart.

We're are going to paid all yours expences by check.

We're really excited with this proyect.

Thank you for all your support.

LAET. Daniel Sarris.

QUESTION: UNIT 9.

QUESTION: UNIT 9.
WHEN WAS THE LAST TIME YOU TRAVELLED TO ANOTHER COUNTRY (OR ANOTHER PART OF YOUR COUNTRY ) WHAT DID YOU DO THERE?
MAKE A BUSINESS TRIP PLAN OR PROJECT TO DIFFERENT COUNTRIES.

1. Look for information about cities, hotels, flights, rates etc

http://travel.hotels-and-discounts.com/hotel/searchresults?currencyCode=MXN&userCity=san+francisco%2CCA%2CUS&additionalDataString=additionalData2%7C221684461%7C%7CadditionalData1%7CsME396666966067867%7C%7CvrBookingSource%7Cnull&locale=es_MX_MX&searchParam=5603B51F-EFAE-483E-9073-E7CECB95F048&searchType=DESTINATION&cid=59562
http://www.allcountries.org/maps/north_america_maps.htmlhttp://www.photius.com/wfb2001/airport_codes_alpha.htmlwww.swlauriersb.qc.ca/english/.../travelwq.htmwww.beth.k12.pa.us/schools/.../kgwebquest.htm- www.beth.k12.pa.us/.../kgwebquest/kgwebquest.htm - iw3c2.cs.ust.hk/WWW5/www5conf.inria.../Overview.htmlcmcweb.lr.k12.nj.us/webquest/reca.htmww.sdst.org/shs/library/ancientwq.html - jknowles42.tripod.com/travelagentwebquest

Exercise C. Page 84

Work in groups. Discuss these questions.

1. How do you, as a costumer, del with bad service or after-sales service?
If I receiveda bad service or after-sales bad service I would like to speak with the manager or send to him a letter.

2. Suppose someone complained about your services or after-sale service, how would you deal with this?
I´ll offerd an a opology and try to fix the situation sending them a discount certificate for their next purchase.

3. Does anyone in the group have any "horror stories" of
cases of particularly bad after-sales  service? 
I don´t really know, I´m sorry.

Exercise 4 page 80.

Decide what are you gong to do:

1. What will you tell mr. Robinson?
Well I will tell him that I am very sorry but our supplier have so many troubles with their own suppliers    and has been impossible to send us the goods.

2. Will you telephone Ocean View, fax, e-mail or send them a letter?
I'll send them a fax them I´ll call them also send them a letter complaining about this.

3. What will you say or write?
I would say they are affecting my production and will have to compensate for all this trouble.

Exercise B page 78.

Work in pairs. Look at this extracts from 4 letters. Complete each sentence. Then decide what to write in your reply to each as if it was your fault in each case.


1. We are concerned that the order we placed by letter on 8 June may have not got lost in the post. could you please check the track order of the shipping and let us know.


2. The order has not yet arrived at our warehouse, even though we recived advice of shipping from you ten  days ago. Would you mind to check at the shipping company our package.


3. According with your scale of charges the price of a single room with bath is 55 including tax. However, on cheking my account later I discovered that I was charged 69.50 per nigth. Will you please to refound me the different in to my bank account.


4. Our order was 80 boxes containing 144 items each. Each box we have opened so far contain only 100 items. Will you please send me the items that are missing. 

Exercise A page 78

You´ll hear 4 conversations. Not down what the problem is in each case and what action is to be taken.

PROBLEM.

1. Wrong size of computer paper and  no paper in stock.
2. Two orders separtly for the same goods.
3. Diferent quality in the items.
4. Color negatives missing.

ACTION TO BE TAKEN.

1. Refund 11.95
2. Send the order by TELEX friday afternoon.
3. Send the items that she order and give her a 20% less.
4. Give the right order to the

Exercise B page 76.

Decide what are you going to do:

1. Will you stick by Max's order, wich will upset the people you know at UNIFLEX SpA?
2. Uniplex's price is 7.5% lower than UNIFLEX´S. Or is it better to explain to Uniplex what has happened, apologize and cancel the order?
3. Will you phone or nrite to both firms? Or will you make  a personal visit to them while you´re in Italy next week?

In my personal opinion I would choose  number 3, because is very important to resolve problems face to face is it is possible, so I would visit them and explain the misunderstand.

Daniel SM.

Exercise D page 76. (2)

                                                                                                                               DASAR82 Co. 23451.
                                                                                                                               Cabo San Lucas, BCS.
                                                                                                                               Mexico, 23410
                                                                                                                               January 19, 2011.



UNIPLEX SpA.
Italy.


     Dear signora Lucia Donato.


     While I was on vacations a misunderstand happend with an other company, and a co worker
ordened to them some goods that you´ve already sold to us.


     We do not want to get a contract with that company we want to keep on business with you,
I am very sorry for all this inconvenient.



                                                                                                                         Sincerly yours.
                                                                                                                         Daniel Sarris.

Exercise D page. 76.

                                                                                                                      DASAR82 Co. 23451

                                                                                                                      Cabo San Lucas, BCS.

                                                                                                                      Mexico, 23410

                                                                                                                      January 19, 2010. 

UNIPLEX Srl.

Viale Dell' Industria 131

56100 Pisa, Itlay.

   

      Dear Sir or Madame.

     This is Daniel Sarris from DASAR82 Co. The reason of this e-mail is about how sorry I am, but

we have a big misunderstand about the order we made about MCL 88 Cable.

     The point is that we have already a supplier and the misunderstanding was beacuse the name our

supplier´s company is very similar than yours.

     So I feel very sorry but we need to cancel this order.

   

     Thank you for your support.

                           

                                                                                                                  Sincerly your.

                                                                                                                  Daniel Sarris.

Topic:Customer Returns in E-Commerce & Consumer Interaction via Social Media

Hello Everyone..

Electronics device are very popular and lest expensive on this age, also everyone can get an e-mail account and join in to a social networt.
And you know what?????  This is an other way to make business!!!! Also to make it easier this are the reason why many companies get in to the E-Commerce.

Int. English-Business

QUESTION: UNIT 8.
WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
1. Accounts /Personnel / Sales / Warehouse /Factory /Transport / Purchasing
1. look for information about each department
http://www.essays.se/about/problems+in+company/


http://www.inc.com/magazine/20040201/nbrodsky.html#
www.essays.se/about/problems+in+company/ -
http://www.fastcompany.com/magazine/140/made-to-stick-stop-solving-your-problems.html